Customer Service
GRX Delivery and Returns
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays.
| Product total * | Ground | 2nd Day | OVERNIGHT Next business day |
|---|---|---|---|
| Below $150 | $20 | $30 | $40 |
| Over $150 | Free | $30 | $40 |
| Over $350 | Free | Free | $40 |
| Over $500 | Free | Free | Free |
Returns
We want you to be completely happy with your GRX order. Claims for damages, defects or shortages must be reported within 48 hours of receipt. All items are sold as non-returnable. Late payments will incur a $25.00 late charge. In addition, past due invoices are subject to a 1.5% interest charge per month, totaling 18% annually.
Return Policy Update
Our top priority is the health and wellbeing of our associates and customers.
DUE TO THE CURRENT COVID-19 PANDEMIC, WE ARE TEMPORARILY SUSPENDING PRODUCT RETURNS.